When your web hosting provider supplies live chat support, you'll be able to talk with an agent in real-time and learn useful information or get an issue resolved promptly. The basic advantage of using chat instead of calling to talk to a live person is that you will need only a computer with web access, so that you will not pay any fees if you are in a different state or country. Furthermore, it is a lot quicker to copy and paste information such as domains, usernames or error messages i.e. details that are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a considerably quicker solution to contact your website hosting provider's support crew in comparison to using a ticketing system. Last, but not least, in case some issue needs more time to be taken care of, you'll be able to do something else while you wait for assistance on the live chat, which means that you won't waste time - something that's impossible if you're on the phone.

Live Chat Support in Website Hosting

As a part of the support services that we provide for all of our website hosting, we now have live chat support that is online each and every day, even on holidays. You're able to contact us regardless of whether you already have an account or not, since we will support you with all kinds of things, ranging from giving you basic info about our services in case you aren't a customer yet and you are thinking about ordering one of the plans, to helping you with creating an e-mail account in an email client. A part of the issues are more complicated and time-consuming, so you'll need to employ the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all of our prospective and active clients. If you're thinking about a new web hosting account, you're able to chat in real time to one of our agents and receive more details about our semi-dedicated servers so that you can pick the best package for your web sites. In the event that you already own an account with us, we can assist you in a very timely manner with general, billing and first-level techissues. Though sometimes you will have to open a support ticket because there are troubles that cannot be resolved through a live chat, we will help you with lots of common tasks, like installing an e-mail account in an e-mail client or redirecting one domain to another one. In this way, you will benefit from timely assistance and you'll save many hours.