Should you ever face a problem with your site and be incapable of rectifying it on your own, ask the web hosting provider’s customer care team to assist you to get the website back online. A timely solution would be the most favorable scenario, but lots of companies respond within twenty four hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be easily sorted out, your website may not work properly or may not be reachable whatsoever for an extended time interval, so you may lose potential customers because it’s very unlikely that anybody would be willing to come back to a website that’s broken. In this light, you ought to make certain not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed fashion. If a script update does not go smoothly or if you erase something mistakenly, for example, the site should be fixed quickly in order to prevent protracted unreachability.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum reaction time for any support ticket that you submit or any e-mail that you send is only 1 hour, even if you contact us on weekends and public holidays. Regardless of the nature of your inquiry or problem, we’ll lend a hand immediately and will give you the necessary info to rectify any problem with your sites. The real reply time typically does not surpass fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours to get an issue fixed or what is even worse – waiting around a whole day only to obtain a reply that more information is required while nothing’s solved. We will offer you assistance without delay just because we realize precisely how valuable time can be in the dynamic online era. The sixty-minute response guarantee applies to any technical or billing inquiry that you may have in regard to our website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand precisely how critical it is to get prompt support, we promise that you’ll never have to wait around for more than 60 minutes to receive an answer to any support ticket that you send via your semi-dedicated server CP. As a matter of fact, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any inquiry regardless of its nature – billing, technical or general. What is more, our customer and tech support team is available to you 7 days a week, which is the reason why even in case you submit a ticket during public holidays, you will always obtain a lightning-fast reply, which will include the answer to a question, the solution to a complication or the info required to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to waste an entire day hanging around awaiting an answer like you would with lots of other web hosting providers.