Despite the fact that this is not the keyfactor in order to identify a dependable website hosting supplier from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to reach someone when you need help. The phone support for web hosting services may vary from standard to professional, which means that the problems that can be resolved through a phone call differ based on the particular company. Usually, these matters are more basic and feature billing or 1st level technical issues because more complex problems generally require a support ticket where both you and the administrators can track what is going on with a given issue. Nonetheless, the option to call your service provider will save you considerable time and efforts for the countless tiny problems that will eventually show up at the time you manage your hosting account.

Phone Support in Website Hosting

Our website hosting plans offer phone support 14 hours per day even on official holidays, therefore if you don't have an account yet, you're able to call and learn more about our solutions or if we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the number which is nearer to you. In case you are a current customer, we can help you timely with any kind of general and billing matters as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it is easier to talk with a live person and get things done without delay. Certainly, some problems simply cannot be taken care of on the phone, so if this is the case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature live phone support for 14 hours a day. In case you're not sure which package is appropriate for your websites, you want to learn more about a plan's specs or you'd like to have any other kind of info on our solutions, you will be able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support agents will assist you. If you currently own an account, you can get in touch with us about general and sales issues, although we are usually able to assist with a multitude of tech issues as well. For entirely tech issues you need to take advantage of our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option if the problem requires more time to be taken care of or it needs to be escalated to our sysadmins.