Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Time Guarantee

  • We provide a 60 min response guarantee for each support ticket or email that you submit to our technical support team. We’ll rapidly respond to all the common enquiries and forward the matter to our admins in case any further assistance is required. If you make use of the Managed Servers package, we’ll complete any of the included services at a time that has been agreed upon beforehand.

  • Top quality support service
  • A Premium Customer Care Service

  • We will be at your disposal 24–7–365 to reply to any enquiries that you may have related to our Web Hosting Control Panel and any of the applications that we have installed for you on the server. In case you also need help handling server admin tasks, examine our Managed Servers package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each dedicated server is fitted out with our charge–free Web Hosting Control Panel, which boasts a circumstantial knowledgebase and a group of how–to video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just hit the Help or Videos buttons in the top right corner.