A ticketing system is the most popular correspondence medium that hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to fix an issue that takes a certain amount of time to investigate or that has to be forwarded to a sysadmin. Thus, all comments provided by either side will be kept in one location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will have to sign in and out of no less than two accounts to do a particular procedure or to touch base with the hosting company’s help desk support team. In case you desire to administer several domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it can take a considerable period of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting feature an integrated ticketing system, which is an integral part of our custom-built Hepsia Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything related to the web hosting service itself in the very same location – invoices, website files, emails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. If you have any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks without having to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of educational articles, which will supply you with more information and which may help you solve any particular issue before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything associated with your semi-dedicated server account in one location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront an obstacle, you can touch base with our client service team representatives momentarily without needing to go to a totally different admin dashboard. You can browse through your web files or check various settings within your account while you submit a new ticket or read the answer to an old one. If you have many tickets and you wish to track down a particular one, you can resort to the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in no more than an hour regardless of the essence of your inquiry or problem.