The support that you can receive from your website hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an active account. Timely and correct info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real web hosting provider not from a reseller. When you buy a hosting account through a company that does not own its servers and it can't access them directly, it's very likely that you'll wait for a day or two to get a reply to any query, thus your web sites may stay offline for quite a while. In comparison, a provider which offers different ways of communication and has a technical support staff that is available at any time can assist you right away and help you reduce or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Website Hosting

We supply 24/7 customer, billing and technical support for all of our website hosting. Even if you are not our client yet and you have questions, we can help you right away and provide the needed info, in order to give you the choice to make an informed decision when you acquire your new website hosting account. We are available any time, including weekends and holidays, and we offer several means of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, therefore you are able to call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for a few days to get support for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you can take advantage of our 24/7 support services even on public holidays. Your websites will be available all the time and so will we. With various connection options, you're able to select the most convenient method to contact us and inquire about our solutions if you do not have an account yet, or ask for support if you're already one of our customers. You're able to call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour answer time warranty, though it hardly ever takes more than 20 min to receive assistance no matter the nature of the issue. With our customer and tech support services, we will be there for you every time you need us, not a few days later.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide feature 24/7 support through various means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers we have internationally or you can use our live chat service and speak with a live agent. For strictly technical problems which require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to monitor a certain issue. The reply time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day so as to get support. The support service is available for any server-related matters, including the pre-installed software. In the event that you want assistance for third-party applications, you may consider adding the Managed Services upgrade that we offer for all packages.